Patient Reviews

On a return overseas flight a year ago, completely out of the blue, I experienced excruciating ear pain as if someone was stabbing ice picks in both of my ears. I have NEVER had a problem flying, and I was beside myself in pain. When I got home, I immediately went to my PCP to try to find out what was going on. One of my eardrums was a little swollen, but it didn’t warrant medication. Over the next three months, I went back to my PCP’s office two more times, seeing two different PA’s who still could not determine a cause: at this point I couldn’t eat anything but a soft diet, I couldn’t talk without pain, and it was impossible to sleep because each side of my head was so painful, even to touch. On the third visit, the PA gave me some ear drops and said that if they did not make a difference, I would need to see an EMT. When there was no change, it had been three months since the instantaneous onset of symptoms. So I left the office to schedule an appointment with an EMT. It took less than 8 seconds for the EMT to declare, “You don’t have an ear problem; you have TMJ! You’ll need to see an oral surgeon.” I’ve NEVER had a TMJ issue of any kind that I knew about. I sat in the EMT’s parking lot, called my dentist for a referral for oral surgeons, and got on the phone immediately with all 6 of them. I could only get an appointment 2 weeks out with one of them, and then called Dr. Jacob’s office. He asked me, “Can you be here in 10 minutes?!” I flew to his office and received incredible care right away. The photographs and panoramic X-rays revealed that both condyles in my jaw were disintegrating. His diagnosis was that I would require a bilateral TMJ joint replacement to correct the issue. The prosthesis would be created at a laboratory in Ventura, CA, and the surgery was scheduled for several months out. All of this was pre-Covid which ultimately altered some of the original plans. In a subsequent visit, more pictures were taken and compared to the originals indicating further deterioration. Measurements were taken and a mold created to make the prosthesis: a 3-month long process. I knew no one who had ever had this kind of surgery, and it was a pretty terrifying prospect. I began working with a rheumatologist as well, in hopes of discovering the cause of my bone disintegration and whether it was caused by a systemic arthritis of some sort. The jury is still out on that, even post-surgery and the pathology report. I chose Morristown Medical Center for my procedure. The surgery was long: 5 ½ hours, and it required one night in the ICU and a subsequent night in a step-down unit. But the care I received was exceptional, and my surgical team from Northeast Facial and Oral Surgery Specialists, LLC: Dr. Jacob, Dr. Aziz and Dr. Lee did astounding work and very attentive post-surgery care! Fortunately, I had three physical therapy sessions before my surgery which made a HUGE difference in my recovery. About 2 days post surgery, I was able to begin PT, using the exercises I had already learned. I resumed PT with my physical therapists 3 weeks post-surgery, and am working hard to improve and restore muscle control and speech issues. Trying to find an oral surgeon to do this particular surgery was difficult; I did go for a second opinion, and I could not find a surgeon in North Jersey who would even attempt to do it, it is so intricate and specialized. I am SO very thankful I discovered Dr. Jacob and his team. I cannot recommend their expertise enough! The recovery is not easy, and there have been significant challenges over the past couple of weeks with eating and typical recovery issues from an extensive surgical experience. But I trust that I will continue to receive exceptional care and guidance going forward, and would absolutely recommend Northeast Facial and Oral Surgery Specialists, LLC to anyone who requires this particular TMJ joint replacement or other oral surgery procedure.

- Diane P

Pre-op visits were very informative and let me know exactly how my surgery was gonna go and what to expect. Surgery went very well and I am very happy with the results so far. All follow up visits have kept me on track to a positive recovery experience and I am very pleased with the whole process.

- Brian B

Dr. Jacob and his staff were exceptional. From my initial telephone call through the procedure and after, everyone I dealt with was wonderful. I felt like I was in very good hands with a very caring staff. I highly recommend them!

- Whitney B

i had a oral pathology procedure done with them. the whole process from the prep to throughout recovery has been smooth and easy. the staff and doctors are very friendly and helpful and are constantly making sure everything is going well and as painless as possible. highly recommend!

- shlomit k

Words cannot describe how amazing Dr. Jacob and his amazing staff are! Not only did I see Dr. Jacob for the corrective jaw surgery I underwent, but he also took out my wisdom teeth. Throughout my time at NEFOSS he and his team took wonderful care of my twin and I. I knew I could always call to ask any questions. Besides that, I felt comforted whenever I was nervous. I recommend NEFOSS to all my friends because of the fantastic care and work that they do! Keep up the good work! 🙂

- Julia D

I couldn't be more pleased with the results of my procedure & the overall service that Dr. Jacob and his team provided. They receive my highest recommendation & I would not hesitate to refer their office to a friend, family member, or colleague.

- Fred H

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